How can we help you?
Hyram Hairu offers a collection of exquisite, handcrafted jewelry pieces designed with precision and care, showcasing over a decade of experience in the industry. The brand focuses on creating unique, personalized designs that reflect individuality and elegance. Clients can shop online or visit the store located in Raleigh, NC, where the team values customer relationships and personalized service.
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HOW DO I RETURN OR EXCHANGE MY ORDER?
We accept returns on stock items within 3 days if there’s a manufacturing defect. Custom pieces are non-refundable, as each is made uniquely to your specifications.
DO YOU SHIP INTERNATIONALLY?
Yes, we proudly ship worldwide! Orders are processed promptly, with tracking provided once shipped. International shipping times vary based on location, so please allow additional transit time.
DO I GET RETURFUNDS IF I AM A NEW USER?
We accept returns on stock items within 3 days if there’s a manufacturing defect. Custom pieces are non-refundable, as each is made uniquely to your specifications.
Do you offer warranty on your jewelry?
All pieces come with a warranty against defects in materials and workmanship for peace of mind.
What materials do you use?
We use high-quality materials, including sterling silver, gold, and precious stones, ensuring each piece is durable and timeless.
What if I receive the wrong item?
Please reach out immediately if there’s an issue with your order. We’re committed to resolving any mix-ups quickly.
Do you offer repairs?
Yes, we offer repairs for all Hyram Hairu jewelry pieces. Contact us with details, and we’ll assess the repair needs.
Is your jewelry hypoallergenic?
Our jewelry is made from premium materials, designed to be hypoallergenic for sensitive skin.